Frequently Asked Questions

Questions welcome...

We are glad if you enjoy Mountain. Should you encounter any problem we will be pleased to help you. So please, do not hesitate to contact us.

 

 

How can I disable the news window on Mountain startup?

In case you have migrated to our direct sales version you may disable the news window in the preferences.

 

 

How can I migrate my Mac App Store version to the direct sales version?

Please follow the migration guide.

 

I successfully migrated to the direct sales version but when I run Mountain as a different user it only runs in trial mode.

Please download Mountain again from the Mac App Store and run it as the different user at least once. Afterwards the direct sales version will run with no limitations. In other words you need to redo the migration for the different user.
(For experts another option is to copy the contend of the folder ~/Library/Application Support/Mountain to the equivalent folder of the different user.)

 

After upgrading to a new Mac the direct sales version of Mountain runs in trial mode. What can I do?

Please install the Mac App Store version first and run it once. Afterwards the direct sales version will run without limitations. (In general you may follow the migration guide.)

 

How can I force blocking applications to quit?

In the dialog window that shows blocking applications, press and hold the option key. Buttons will appear "Force Quit".

 

Why doesn't Mountain allow me to unmount internal hard drives?

Unmounting internal hard drives does not comply with apples sandboxing rules. Please migrate your Mac App Store version to our direct sales version. It will allow you to unmount internal drives.

 

Why doesn't my USB hard drive spin down after unmounting with Mountain?

Please try to enable "Eject whole drive when external media is unmounted" in the extended preferences.

 

 

I replaced the DVD drive in my MacBook with a 2nd hard drive. Why doesn't it spin down after unmounting with Mountain?

Please try to enable "Eject whole drive when internal media is unmounted" in the extended preferences.

 

 

Why does Mountain show and mount the OS X Recovery HD?

Most likely you have enabled "Show system volumes" in the general preferences.